Stock footage licenses
Footage is a digital product delivered right away, so licenses are generally final once a file has been downloaded. We will refund or fix your order if:
- you bought the same clip and license twice by mistake;
- a file is corrupt or won't play and we can't replace it;
- the clip is materially different from its description or preview; or
- you bought the wrong license type and ask within 14 days, before using the clip. We'll swap or refund the difference.
Undownloaded orders can be cancelled for a full refund within 14 days of purchase.
Customers in the EU and UK: at checkout you ask us to deliver the download immediately and acknowledge that you lose your 14-day right of withdrawal once the download starts. This does not affect your rights if a file is faulty.
How to request a refund
Email info@dwinstonmedia.com within 14 days of purchase with your order number and the reason. We reply within two business days. Approved refunds go back to your original PayPal payment method. PayPal usually completes them within 5 to 10 business days.
No fees are charged for refunds. If you open a PayPal dispute instead, we'll respond through PayPal's resolution process.
Production bookings
Shoots, edits and other services are confirmed by a written quote or agreement. Deposits, cancellation, rescheduling and weather terms are set out in that document and take priority over this page.
Contact
D. Winston Media, LLC
P.O. Box 305865, St. Thomas, U.S. Virgin Islands 00803
Email: info@dwinstonmedia.com
Phone: +1 (340) 344-1733